Orders & Shipping
How long will my order take to arrive?
We aim to dispatch all orders within 2-3 business days. Once dispatched, delivery times will vary depending on your location. Please refer to our Shipping Policy for more details.
Do you offer free shipping?
Yes! We offer free shipping on orders over $80. Please check our Shipping Policy for current thresholds and conditions.
Can I track my order?
Yes, once your order has been dispatched you will receive a shipping confirmation email with a tracking number so you can follow your parcel's journey.
Do you ship internationally?
Yes, we do ship internationally. Shipping costs and delivery times will vary by destination. Please see our Shipping Policy for more information.
Returns & Refunds
What is your return policy?
We want you to be completely happy with your purchase. If you're not satisfied, please contact us within 30 days of receiving your order. Please see our Refund Policy for full details.
My order arrived damaged - what do I do?
We're so sorry to hear that! Please get in touch with our team at hello@ritualandremedy.com.au with a photo of the damaged item and your order number and we'll make it right.
Products
Are your products organic?
Yes! We only stock products that align with our values of quality, sustainability, and ethical sourcing. Many of our products are certified organic — check individual product pages for specific certifications.
Where are your products sourced from?
We carefully select our suppliers and products based on quality, ethical sourcing, and sustainability credentials. We are passionate about sharing products that are good for you and good for the planet.
Do you offer samples?
Please get in touch with us directly to find out about any current sample offerings.
Wholesale
Can I stock your products in my store?
We'd love to hear from you! Please visit our Wholesale & General Enquiries page to submit an application.
How long does it take to hear back about a wholesale application?
We endeavour to review each application promptly and will get back to you as soon as possible.
