Last updated: August 2026
Welcome to Ritual and Remedy – SU CHI. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. About Our Website
This website is operated by Ritual and Remedy – SU CHI. Throughout the website, the terms “we”, “us”, “our”, and “Ritual and Remedy – SU CHI” refer to the business operating this website.
We reserve the right to update, modify, or discontinue any part of the website, products, services, or these Terms & Conditions at any time without prior notice.
2. Products and Product Information
We make every effort to ensure that product descriptions, images, ingredients, pricing, availability, and other information displayed on our website are accurate and up to date.
However, colours and appearance may vary slightly depending on your device or screen settings.
We reserve the right to correct errors, update information, or change product availability at any time without notice.
3. Orders and Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept, cancel, or decline an order for reasons including product availability, pricing errors, payment issues, suspected fraudulent activity, or other legitimate reasons.
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method, subject to the policies of the relevant payment provider.
4. Pricing and Payment
All prices displayed on our website are in Indian Rupees (INR), unless otherwise stated.
We reserve the right to change product prices at any time. Any price change will not affect an order that has already been confirmed and accepted.
Payments are processed through third-party payment providers. We do not directly store your complete payment card details.
By submitting payment information, you confirm that you are authorised to use the payment method provided.
5. Shipping and Delivery
We aim to process and dispatch orders within the timeframe communicated on our website or at checkout.
Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, high-volume periods, incorrect address information, or circumstances beyond our reasonable control.
Customers are responsible for providing accurate and complete shipping information. We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.
6. Returns, Exchanges and Refunds
Our returns, exchanges, cancellations, and refund procedures are governed by our applicable Shipping & Returns Policy.
Where a return or refund is permitted, customers may be required to provide order details, photographs, or other information necessary to assess the request.
Products must meet the conditions specified in our applicable return policy.
Certain products may not be eligible for return or exchange for hygiene, safety, or other legitimate reasons. Please review our Shipping & Returns Policy before placing an order.
7. Product Use and Wellness Disclaimer
Our products are created with care and are intended for their stated purpose.
Information provided on our website, including product descriptions, ingredients, articles, blogs, rituals, wellness content, or other educational material, is provided for general informational purposes only. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition, nor should it be considered a substitute for professional medical advice.
If you have a medical condition, are pregnant or breastfeeding, take medication, have allergies, or have any concerns about using a product, please consult an appropriately qualified healthcare professional before use.
You are responsible for reading product information, ingredients, directions, and applicable warnings before using any product.
8. Allergies and Individual Reactions
We make reasonable efforts to clearly communicate product ingredients and relevant information.
However, individual sensitivities and allergic reactions can vary. Customers are responsible for reviewing ingredients and determining whether a product is appropriate for their individual circumstances.
If you experience irritation, discomfort, or an unexpected reaction, discontinue use and seek appropriate professional advice where necessary.
9. Intellectual Property
All content on this website, including text, photographs, graphics, logos, product names, designs, illustrations, videos, and other materials, is owned by or licensed to Ritual and Remedy – SU CHI unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without our prior written permission.
10. User Conduct
You agree to use our website only for lawful purposes.
You must not:
- Use the website in a way that violates applicable laws or regulations.
- Attempt to gain unauthorised access to our website, systems, or accounts.
- Introduce viruses, malware, or other harmful technology.
- Interfere with the security or operation of the website.
- Provide false, misleading, or fraudulent information.
- Use our content, products, or website for unauthorised commercial purposes.
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.
11. Third-Party Services and Links
Our website may use third-party services for payment processing, shipping, analytics, communications, marketing, or other functions.
We may also provide links to third-party websites for convenience. We are not responsible for the content, availability, privacy practices, or policies of third-party websites or services.
Your use of third-party services may be subject to their own terms and conditions.
12. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
We may temporarily suspend access for maintenance, updates, technical issues, security reasons, or circumstances beyond our control.
13. Limitation of Liability
To the extent permitted by applicable law, Ritual and Remedy – SU CHI will not be responsible for losses or damages arising from your use of the website or products where such losses result from circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.
14. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold harmless Ritual and Remedy – SU CHI from claims, losses, liabilities, damages, costs, or expenses arising from your misuse of the website, violation of these Terms & Conditions, or violation of any applicable law or third-party rights.
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
16. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, legal requirements, or website.
The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms & Conditions or your use of the website shall be subject to the applicable courts and legal authorities having jurisdiction in India.
18. Contact Us
If you have any questions about these Terms & Conditions, our products, or your order, please contact us at:
Email: ritualandremedynaturopathy@gmail.com
By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.